Shipping Policy

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This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://clevercanyon.com/legal/terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us. Your satisfaction is our utmost priority, and we understand that a seamless and reliable shipping experience is crucial to your overall satisfaction with our products. Therefore, we urge you to take a moment to thoroughly review this policy before purchasing.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free USPS Ground shipping on orders over $80 - excluding sale items; and for customers who are premium subscribers or savings club members.

Expedited Shipping Fees

We also offer expedited shipping at the following rates:

 USPS Priority Mail®
1-3 business days
Continental US Orders < $80 $9.65
Continental US Orders >= $80 $3.65
International calculated @ checkout
Other calculated @ checkout

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms and Conditions.

After your order has been meticulously processed and carefully packaged, an email will be promptly dispatched to you, containing the relevant tracking information. This tracking information is a valuable resource that allows you to monitor the journey of your package from our facility to your doorstep in real-time. By providing this detailed and up-to-date tracking data, we aim to offer you transparency and peace of mind, ensuring that you are well-informed about the status and location of your eagerly awaited items. Rest assured, our commitment to delivering a seamless and informed shopping experience is reflected in the timely communication of your tracking details, empowering you to anticipate and plan for the arrival of your order with confidence.

HOW IS MY SUBSCRIPTION FULFILLED?

If you are buying a subscription then we will deliver on: the month, week, or day selected in your account preferences.

We understand that circumstances may arise necessitating changes to your order, and we strive to accommodate your needs. Should you wish to make item substitutions, we kindly request that you notify us at least five (5) days prior to the scheduled shipment date. This timeframe allows us to make the necessary adjustments, ensuring that your order aligns seamlessly with your preferences. By providing this five-day window, we aim to strike a balance between offering you flexibility in your selections and maintaining the efficiency of our order fulfillment process. Please be mindful that any substitutions requested beyond this period may encounter logistical constraints, and we may be unable to accommodate changes without impacting timely dispatch.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free USPS Ground shipping is not valid on international orders.

For information about customs process:
  • While we are a US-based company, we do ship internationally all over the world. Duties and taxes may apply upon delivery. Recipients are responsible for paying any import duties, customs, additional taxes, or fees, as they are not included in the price at checkout. We have no control over when these fees are charged, or how much these fees will cost (it varies by country, city, and package), and we are not able to pay them ahead of time or take care of them on our end.
  • Phone: 1-800-575-4020
  • Email: support@clevercanyon.com
  • Contact Form: https://clevercanyon.com/contact
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

Regrettably, we are unable to fulfill orders for delivery to P.O. boxes. In our commitment to ensuring the secure and timely delivery of your items, we require a physical address to facilitate the shipping process. P.O. boxes present logistical challenges that may impede the efficiency and reliability of our delivery services.

The availability of shipping methods may vary based on the specific characteristics and nature of the items in your order. It's important to note that certain items may require specialized handling, packaging, or transportation considerations, influencing the selection of appropriate shipping methods.

Our shipping operations are conducted exclusively on business days, which encompass Monday through Friday. This scheduling ensures that your orders are processed, packaged, and dispatched with the utmost efficiency and in a timely manner. By adhering to a Monday-to-Friday shipping schedule, we align with the standard business operations of our shipping partners and carriers. This approach helps to minimize delays and streamline the logistics involved in getting your items from our facilities to your doorstep.

Shipping to APO/FPO addresses involves a unique and essential process that requires additional time for processing after the package has been delivered to the military post office. These addresses are associated with military installations, and as such, they undergo specialized handling and routing procedures to ensure the secure and efficient delivery of packages to service members stationed around the world. Once your package reaches the designated military post office, it undergoes a series of security checks and logistical steps to facilitate its onward journey to the intended APO/FPO address.

WHAT HAPPENS IF MY ORDER IS DELAYED?

In the rare instance that the delivery of your order encounters any unforeseen delays, we want to assure you that keeping you informed and providing transparency about your purchase is our top priority. Should any circumstances arise that impact the anticipated delivery timeline, we are committed to promptly notifying you of the situation. Our notification will include detailed information about the nature of the delay, ensuring you are kept fully informed about the status of your order. Additionally, we will provide a revised estimated date for delivery, allowing you to adjust your plans accordingly. We understand the importance of your purchase, and our commitment to open communication is aimed at minimizing any inconvenience caused by unexpected delays. At such times, our customer support team is readily available to address any concerns you may have and provide assistance throughout the process. We value your understanding and cooperation in these situations and remain dedicated to delivering a positive and reliable shopping experience. Your satisfaction is of utmost importance to us, and we appreciate your trust as we work diligently to ensure your order reaches you in the best possible condition and within the revised timeframe provided.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms and Conditions.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://clevercanyon.com/legal/returns.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: